Last updated · 14 August 2026
Refund Policy
When a lesson or subscription payment may be refunded or credited.
1. Eligible issues
A refund or platform credit may be available for duplicate payment, an Atutor service failure, an eligible cancellation, or a confirmed tutor no-show.
2. Evidence and timing
Submit the request promptly with the lesson or transaction reference. Atutor may review booking, classroom, attendance, message, and payment records.
3. Outcome
Approved refunds return through the original payment method where possible; processing time depends on the payment provider. A platform credit may be offered when appropriate and accepted.
Questions or reports
Contact Atutor Global support through the platform. For an immediate safety emergency, contact the appropriate local emergency or child-protection authority first.